How to File a Complaint Under RERA

How to File a Complaint Under RERA

As a homebuyer or investor in the real estate sector, it’s essential to know your rights and take action if your interests are not being protected.

In this article, we’ll provide you with step-by-step instructions on how to file a complaint under RERA and get the resolution you deserve. Whether you’re facing delays in project completion, poor construction quality, or any other issues related to your property, we’ve got you covered. So, if you’re ready to learn how to protect your rights as a real estate investor or homebuyer, let’s get started!

What is RERA

The Real Estate Regulatory Authority, or RERA, is a governing organization that oversees the Indian real estate market. A property that has been registered under RERA and complies with all the guidelines established by the authority is referred to as a RERA complaint property. RERA has investigated and authorized the property, ensuring that the project is legitimate and the buyer’s interests are safeguarded.

File a Complaint Under RERA

You may have peace of mind knowing that your investment is secure and safe by purchasing a RERA-compliant property. Before making any real estate investment decisions, it is generally advisable to confirm that a property is RERA compliant.

Can you know the status of your RERA complaint?

Visit the RERA website for the relevant state and click on the link for complaint status if you want to find out the current status of your RERA complaint. The majority of states now permit the facility to check the status of complaints online. According to the RERA Act, complaints must be resolved within 60 days of the filing date. If there is a delay, it must be disclosed to the property buyer along with good justification.

Steps to follow for filing RERA complaint

1. Register complaints on the portal

Visit the State’s official website in order to lodge a complaint with the Authority. Look for the “Complaint Registration” tab on the site. The link under “COMPLAINT REGISTRATION” adjacent to “AGENT REGISTRATION” is where homebuyers can register their complaints.

2. Add details

Choose the link for filing a complaint. You will be sent to the complaint form, where you must enter the specifics of your complaint. Homebuyers will be required to give their personal information, including Name, Address, Contact Information, and Project Information, in order to file a complaint. Supporting documentation may also be attached by complainants.

3. Pay fees

If the form is correctly completed, the complainant needs to pay Rs 1,000 or Rs 5,000 to file the complaint, depending on whether it will be heard by an adjudicating officer. The transaction can also be completed via the online payment method.

What are the benefits of filing a complaint under RERA

  • Real estate brokers and developers are obligated to uphold any promises stated in their contracts. An agent’s license or qualification to take part in such real estate transactions may be lost if they fail to follow this.
  • The FastTrack procedure is meant to address issues as quickly as possible, and all RERA concerns are taken seriously.
  • When one customer’s complaint is resolved, it alerts other customers doing business with the same contractor.
  • Due to the fact that RERA primarily deals with real estate complaints and difficulties, it has benefited buyers by providing guaranteed solutions to property problems.
  • RERA enables homebuyers to speak with sellers if there is a problem.
  • Now, homebuyers have the option to file concerns with either the RERA or the National Consumer Court.

The government also offers home warranty under RERA. If you want to know more about it read our article on RERA Home Warranty.

When should I file a complaint under RERA?

Any breach or contravention of the RERA Act’s provisions by a builder, developer, promoter, or real estate agent may be reported by a buyer to the RERA Authority. A buyer must meet the following requirements in order to file a RERA complaint:

  • The buyer can register a complaint against the builder if the builder delays giving the buyer ownership of the property in order to get quick delivery of possession or to obtain a full refund plus interest.
  • If a buyer was deceived by deceptive ads and decided to deposit money with the promoter as a result, a complaint may be made against the developer, promoter, and even the endorsers.
  • Only 10% of the cost of the building, apartment, or plot may be requested in advance from the builder. The buyer may lodge a complaint against the builder if the builder requests more than 10%.
  • All projects must be RERA-registered in order to proceed. The buyer may lodge a complaint against a builder if the builder has sold or is attempting to sell an unregistered project.
  • The RERA website must be updated with all project information, including the project plan, layout, and government clearances. If a builder or developer disregards this clause, a complaint may be made.
  • The promoter will be required to refund the amount paid by the allottee in the event that there are any structural flaws in the craftsmanship or caliber of the services. The purchaser may protest if they are not given compensation.

What documents are required to file a complaint under RERA?

The list of paperwork needed to make a complaint is shown below:

  • The applicant’s and respondents’ information must be specified in detail.
  • The registration number and the project’s address.
  • Provide detailed details on the facts supporting the claim.
  • It should also include any requested reliefs, including any temporary reliefs.

Timeline for complaint under RERA

A buyer is not required to file a complaint within a certain time frame. Therefore, it would be preferable if they filed it as soon as possible.

According to the Act, complaints must be quickly resolved within sixty days (two months) after the date of filing. The property buyer shall be informed of the necessary grounds if the RERA authority is unable to meet the deadline.


In conclusion, filing a complaint under RERA is a powerful tool that can help you protect your interests as a real estate investor or homebuyer. By following the steps outlined in this article, you can file a complaint with RERA and get the resolution you deserve. It’s important to remember that RERA is there to protect your rights and ensure that builders and developers adhere to the rules and regulations set by the authority

So, if you’re facing any issues related to your property, don’t hesitate to file a complaint under RERA and get the justice you deserve.


Can I file a complaint under RERA if my property is not registered under RERA?

No, only properties registered under RERA can be subject to complaints under the authority. It’s important to verify if your property is registered before filing a complaint.

Can I file a complaint under RERA against a real estate agent?

No, RERA only deals with complaints against builders and developers. Complaints against real estate agents fall under the jurisdiction of the Real Estate Agents Authority.

Can I file a complaint under RERA if the builder has already obtained the occupancy certificate?

Yes, you can still file a complaint under RERA if you have evidence to support your claim of substandard construction quality or other issues.

How long does it take for RERA to resolve a complaint?

The time taken to resolve a complaint depends on the complexity of the issue and the evidence provided. Typically, it can take up to six months to a year for a complaint to be resolved.

Do I need a lawyer to file a complaint under RERA?

No, you can file a complaint on your own, but it’s recommended to seek legal advice to ensure that your complaint is strong and well-supported.

Can I file a complaint under RERA if I’ve already filed a complaint with another authority?

Yes, you can still file a complaint under RERA even if you’ve filed a complaint with another authority. However, it’s important to provide all the necessary documents and evidence to support your complaint.

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